Premiere Pro Installer no responde / Mac OS Sequoia 15.5

[anna_2813]

Hola!

Me he cambiado el ordenador, también un macbook air con chip Apple M4, mac os Sequoia 15.5.

Intento instalar Premiere Pro y me sale este mensaje: "No puedes abrir la aplicación Premiere Pro Installer porque no responde".

Alguien sabe cómo lo puedo instalar sin que me de este problema?

Gracias

Anna

[Warren Heaton]

Hi, @anna_2813 

Sorry to hear that you are having trouble.  Installation is usually straightforward.

Which version are you trying to install?  Premiere Pro 25.x or 24.x should work.  Anything older probably will not.  

Are you insalling Premiere Pro through Creative Cloud Desktop?

[anna_2813]

Hi Warren.

Thanks for your answer.

I go to the website creative cloud and, in my account, I click on Premiere Pro (included in my plan), then "download". When I try to install it I see this message: "No puedes abrir la aplicación Premiere Pro Installer porque no responde".