Premiere Pro Keeps Crashing & Now Lost Music Files

New Here ,
Apr 08, 2022 Apr 08, 2022

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I'm beginning to get increasingly frustrating with Premiere Pro crashes - one reason I'm aware of, which is every time the monitor goes off (or to sleep) - Premiere crashes. And multiple other reasons I'm not sure of, it has now crashed my entire PC!

 

The result of this crash has somehow wiped out all my music in the edit (it's a long edit too) - and the music seems to be missing from all the recent autosaves - how has this happened? The files are still in my project, but no in the timeline!!! 

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Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Apr 08, 2022 Apr 08, 2022

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Hi James,

Sorry to hear about this unfortunate problem. Did you save a crash report by any chance? I could send one to the engineering department for inspection if you like. Something odd is occurring. I hope we can help you solve this.

 

Thanks,
Kevin

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Hi Kevin,

 

I've set it up so that it does it automatically, I've got various crash logs (.crash) I can share but it won't let me add that here. The automatic one is connected to the email on this account if that helps? My crash report was 08/04/2022 17:11 if that helps? 

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hi James,

I sent you a PM.

 

Cheers,
Kevin

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