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I have a problem with the program. It is newly installed after disk format and shuts down all the time. If I turn on the project and do nothing, nothing happens (for 15-20min I tested). However, when I start working on the timeline doing simple things, it hangs and shuts down without any message or a report appears and the option to send it to Adobe. I have already sent 5 times but no response. The report seems to be encrypted, I don't know where to read it.
I don't know if it can have an impact, but I changed the motherboard and processor from Intel to a newer and faster AMD Ryzen and reinstalled Windows 10. I didn't have such problems before.
How to check what's going on?
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do you have a teams or enterprise subscription.
and check your specs (esp video card), and if ok, update your graphics card driver.
specs - https://helpx.adobe.com/creative-cloud/system-requirements.html
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Everything is updated. Motheboard BIOS, GPU aswell. I think it doesn't matter driver is Game Ready or Studio version.
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it should be studio. check specs.
and your subscription?
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Ok, I'm installing studio atm. I will see.
My subscription? I have all apps from adobe, end is at 30 march but I didn't pay yet. This can't to be a problem becouse Lightroom and Photoshop work well.
My Pc atm R7 5800x3D / Gigabyte B550 Elite V2 1.2 / 64 GB RAM / Gigabyte RTX 3070TI / Seagate M2 etc
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<moved from enterprise and teams>