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Premiere Pro keeps crashing... Where is the problem? :/

New Here ,
Mar 10, 2023 Mar 10, 2023

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I have a problem with the program. It is newly installed after disk format and shuts down all the time. If I turn on the project and do nothing, nothing happens (for 15-20min I tested). However, when I start working on the timeline doing simple things, it hangs and shuts down without any message or a report appears and the option to send it to Adobe. I have already sent 5 times but no response. The report seems to be encrypted, I don't know where to read it.

 

I don't know if it can have an impact, but I changed the motherboard and processor from Intel to a newer and faster AMD Ryzen and reinstalled Windows 10. I didn't have such problems before.

 

How to check what's going on?

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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do you have a teams or enterprise subscription.

 

and check your specs (esp video card), and if ok, update your graphics card driver.

 

specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Everything is updated. Motheboard BIOS, GPU aswell. I think it doesn't matter driver is Game Ready or Studio version. 

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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it should be studio. check specs.

 

and your subscription?

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Ok, I'm installing studio atm. I will see.

My subscription? I have all apps from adobe, end is at 30 march but I didn't pay yet. This can't to be a problem becouse Lightroom and Photoshop work well. 

 

My Pc atm R7 5800x3D / Gigabyte B550 Elite V2 1.2 / 64 GB RAM / Gigabyte RTX 3070TI / Seagate M2 etc

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Community Expert ,
Mar 10, 2023 Mar 10, 2023

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<moved from enterprise and teams>

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