Premiere pro keeps freezing and crashing

New Here ,
Apr 05, 2022 Apr 05, 2022

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Hello everybody, I've been using premiere pro 2022 (installed in SSD) for a long time but since my hard drive died, it just keeps crashing when I playback a video in it

I've tried reinstalling it twice and it still didnt fix it, it also happens on only Adobe programs.


Specs:
i5 10400f

GTX 1650S

16GB RAM

TOPICS
Crash , Editing , Error or problem , Freeze or hang , User interface or workspaces

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Most strange, ItzWolf! I hope I understand your situation. You say that your hard drive "died," and you reinstalled Premiere Pro. Did you install the app on a new hard drive? When you say you are crashing, are you generating a crash report? If so, can you upload the crash report so I can pass that along to engineers? What kind of footage are you trying to play back? Let us know so we can help.

 

Thanks!
Kevin

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