Premiere Pro Lagging & Freezing

New Here ,
May 03, 2022 May 03, 2022

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For the past few weeks, my Premiere Pro playback has been lagging/freezing or just not showing the footage at all and instead leaving a black screen. I have changed the following to attempt to fix this:

 

- Change General project settings to Software Only (and also tried GPU Acceleration (CUDA)

- Deleted cache

- Reinstalled Premiere & tried older versions

- Used proxies for the footage, toggling them on and off to see if there was a difference, there wasn't

- Tried with completely new projects

- Assigned more memory to Premiere (the most my 32GB RAM can provide)

 

Here are my PC specs for your info:

- Ryzen 3700X CPU

- NVIDIA 2070 Super Graphics Card

- 32GB RAM

- Windows 11 (latest version)

 

What happens is, during this freeze, both of my monitors will go black and I will hear a sound similar to that when you plug in an external drive/usb. It is extremely frustrating as I have deadlines to meet but can't work when the footage cannot be seen.

 

Anyone have a solution?

 

TOPICS
Crash , Editing , Error or problem , Freeze or hang , Performance , User interface or workspaces

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi Dane,

Sorry to hear about the problems you're having. What kind of footage are you editing? Are the proxies H.264 or in an editing codec? Let me know.

 

Thanks,
Kevin

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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What happens is, during this freeze, both of my monitors will go black and I will hear a sound similar to that when you plug in an external drive/usb. 

 

 


By @dane23741225l4jm

 

Check for loose or bad cables or the power supply fan slowing down or not running all the time.

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