Premiere Pro loads forever trying to open files

New Here ,
Apr 17, 2022 Apr 17, 2022

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Hi, I'm having a loading bar issue. I open Premiere Pro (run the M1 version, updated to the latest version when I first encountered this issue). I believe I must have force-quit the last time as I get a pop-up asking me if I would like to recover my files. I click no. I choose a file to open, then I get the loading bar window. It loads to full, but gets stuck there. I get the spinning wheel of death. I have tried to click yes, and still get the spinning wheel of death. I have tried to make a new project, and once again get the spinning wheel of death. I have tried uninstalling and reinstalling. Please advise.

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Crash , Error or problem , Freeze or hang

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Adobe Employee ,
Apr 17, 2022 Apr 17, 2022

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Hi there,

 

We're sorry about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave?

 

Thanks,

Sumeet

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