Premiere Pro Major Problem

New Here ,
Mar 01, 2022 Mar 01, 2022

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I have been trying to start a new project all day and once I get started Premiere Pro is "not responding". The program freezes and I am not able to create anything. I have done everything from cleaning up my computer, all the updates, clearing cache, uninstalling Premiere Pro, and installing Premiere Pro...........I have done all the things!! Now a project that should only take me a few hours to complete have been spent just trying to get this program to work. I can't bill my customer for this issue and wondering if another program would be better to create my content.

 

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Freeze or hang

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Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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