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Premiere Pro not collecting files, gives error

Engaged ,
May 31, 2024 May 31, 2024

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Upon collecting files multiple times, Premiere Pro gives this error.

It's quite disastrous.

But why?

 

Win11 & Mac, latest

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Community Expert ,
May 31, 2024 May 31, 2024

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try to log out/in from the creative cloud app

reset preferences

clear cache

delete render files from sequence

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Engaged ,
Jun 09, 2024 Jun 09, 2024

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I am experiencing this issue constantly, it looks like what you suggested is merely a tiresome workaround, not a fix - as it requires rebooting quite often.


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Engaged ,
May 31, 2024 May 31, 2024

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Easiest fix for me was:
Sign out of CC

Reboot and sign back in.

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Adobe Employee ,
May 31, 2024 May 31, 2024

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Moving this thread to the Discussions tab for any further troubleshooting or queries.

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Engaged ,
Jun 01, 2024 Jun 01, 2024

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I disagree with calling a bug a discussion as I found a solution from a 2018 post.
This is a bug and I posted it here hoping it would get to devs.

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Adobe Employee ,
Jun 03, 2024 Jun 03, 2024

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Hi yash-lucid,

 

Sorry to hear about this issue. We can get this checked. Are you experiencing this issue with Pr v24.4.1 & are the files saved locally or on a network drive? Also, was the project created in the same version of Premiere Pro or in the previous version?

 

Thanks,

Sumeet

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Engaged ,
Jun 03, 2024 Jun 03, 2024

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It's 24.4.1 with files saved locally on SSD, created in same version.

Reboot only didn't work.

Workaround was to sign-out and back into CC, and reboot.

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Engaged ,
Jun 06, 2024 Jun 06, 2024

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I am still experiencing this issue!!
Please assist with this bug - sorry - "discussion"

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