• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Premiere Pro, not launching, pass the splash screen

New Here ,
Sep 01, 2023 Sep 01, 2023

Copy link to clipboard

Copied

I cannot get premiere Pro to launch. I have uninstalled and reinstalled the program a number of times and it gets to the splash green and then when the splash green goes away, it gives me a small white line at the bottom of my screen. I also have tried clearing the cache , but I'm not sure if I did it right !SOS!!

 

 

TOPICS
Crash , Freeze or hang

Views

52

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

Copy link to clipboard

Copied

LATEST

Hi ,

Thanks for your note. It sounds like you can't launch Premiere Pro. Sounds painful. Can you try pressing the Shift Key at launch to engage the Reset Options dialog box? There you can reset preferences, delete all media cache (including current media cache), and the ability to launch with plug-ins disabled. See if you are able to launch after trying this. Let us know if it works.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines