Premiere Pro not working

New Here ,
Aug 02, 2022 Aug 02, 2022

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Premier Pro not working correctly. Export mode freeze. Flicker on outside footage even on output

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Editing , Error or problem , Export , Freeze or hang , Performance

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Hey royc75516007,

 

Sorry about the poor experience. Can you share some more information about your issue? 

 

  • Which version of Premiere Pro are you currently working on?
  • What are the properties of your source files? You can check the properties by going to Project Panel > Right-click on media > Properties.
  • When exactly does Premiere Pro freeze while exporting? Does it freeze when you switch to the export panel, or does it freeze while rendering?
  • What are your system specifications (OS, OS version, CPU, GPU, RAM)?

We're here to help. Just need some more information.

 

Thanks,

Ishan

 

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Hi Ishan,

 

Thank you for your reply.

Premier Pro Current V 22.5.0 (Build 62)

Mix of files:

File Path: Z:\PROJECTS\20220504-CoS_Town_Hall_Videos_RSA_TIC\Close Support\20220629-Recce_AMA\RAW\FS5\Clip0077.MXF
Type: MXF
File Size: 413.74 MB
Image Size: 1920 x 1080
Frame Rate: 25.00
Source Audio Format: 48000 Hz - 24-bit - 4 Channels
Project Audio Format: 48000 Hz - 32 bit floating point - 4 Channels
Total Duration: 00:01:05:19
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

MXF File details:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding
Bitstream Format: Sony
Class 50

Camera 2

CoS_Town_Hall_Videos_RSA_TIC\Close Support\20220629-Recce_AMA\RAW\Z280\597_1866.MXF
Type: MXF
File Size: 4.35 GB
Image Size: 1920 x 1080
Frame Rate: 25.00
Source Audio Format: 48000 Hz - 24-bit - 8 Channels
Project Audio Format: 48000 Hz - 32 bit floating point - 8 Channels
Total Duration: 00:05:01:12
Pixel Aspect Ratio: 1.0
Alpha: None
Color Space: Rec. 709
Color Space Override: Off
Input LUT: None

MXF File details:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVCI 100
Bitstream Format: Sony

Recreated footage from MXF

File Path: \\192.168.2.100\FastNAS\PROJECTS\20220504-CoS_Town_Hall_Videos_RSA_TIC\Close Support\20220524-FST and G&A\OUTPUT\FST_1.mxf
Type: MXF
File Size: 1.00 GB
Image Size: 1920 x 1080
Frame Rate: 25.00
Source Audio Format: 48000 Hz - 24-bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:02:44:01
Pixel Aspect Ratio: 1.0
Alpha: None

Created with: Adobe Premiere Pro 2022.0 (Windows)
Project: \\?\UNC\192.168.2.100\FastNAS\PROJECTS\20220504-CoS_Town_Hall_Videos_RSA_TIC\Close Support\20220524-FST and G&A\PREMIER\G&A and FST.prproj

MXF File details:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Adobe Inc., Premiere Pro (22.4.0)
MPEG-2 422 Long-GOP

Export Module

Freeze which really is not totall slows everything down when you open Export module. Takes minutes to open anything you click on - becomes unworkable.

System:

Device name DESKTOP-GSV1PNS
Processor Intel(R) Core(TM) i9-10980XE CPU @ 3.00GHz 3.00 GHz
Installed RAM 128 GB (128 GB usable)
Device ID 40E05152-4F3A-4622-9B7F-A38BAF4D41D0
Product ID 00329-10330-93945-AA846
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Enterprise
Version 21H1
Installed on ‎14/‎07/‎2020
OS build 19043.1826
Experience Windows Feature Experience Pack 120.2212.4180.0

GPU 

Nvidia Quadro RTX 4000

 

Problem of flicker occurs on outside footage and moves aroud to different clips and varies from computer to computer when  looking at the project in Premier.

 

Footage is accessed over 10GB network but has been also viewed on local storage with M2 drives and the problem is the same.

 

Work with this media for over 6 months and no problem. Suddenly a problem.

 

Also flicker when PP project taken and edited on Macbook 16.

 

We have had to give this poor footage to client due to deadline constaints, so not happy.

 

Regards

 

Roy.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Premiere Pro doesn't have Expert mode.

Are you using Premiere Elements?

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New Here ,
Aug 04, 2022 Aug 04, 2022

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EXPORT MODULE PREMIER PRO 

 

THANKS FOR YOUR REPLY

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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Sorry, tunnel vision. img0370.gif

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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Is the footage from a Sony camera?

There is a known issue with some Sony cameras that is being addressed.

 

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Hi 

Mix or Sony FS5 & Z280 and Canon C70

 

Thanks 

 

Roy

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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By any chance, are the source files in XF-AVC/XAVC codecs?

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New Here ,
Aug 09, 2022 Aug 09, 2022

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Hi Ishan Y

 

Codec Canon C70 XF-AVC y=YCC422 10BIT

 sony FS5 XAVC HD

sony Z280 XAVC-I

 

Regards

 

Roy 

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Thanks for sharing the info. We have a similar issue with AVC codecs. The Premiere Pro team is working on fixing it. Meanwhile, please revert to Premiere 22.4. Here's how: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Ishan Y

 

Thank you.

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