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Premiere Pro Productions, Projects wont open anymore

New Here ,
Sep 23, 2022 Sep 23, 2022

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Hey everyone.

 

Working on an Premiere pro Production Workflow, and just recently my windows PC won't open projects anymore.

 

When I try to open one Project it will get stuck half way (see the image bellow). When I open any project file though file explorer it works just fine, this only happens if I try to open it with the production panel. Any solutions? 

 

Screenshot 2022-09-23 093545.png

TOPICS
Editing , Error or problem , Freeze or hang , Import

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Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

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Can you please mention which build is facing

this issue

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New Here ,
Sep 23, 2022 Sep 23, 2022

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This happened when I had version 22.6.1 installed. So far I have reset my preferences, unistalled premiere and instal the version 22.0. I also tried to update to 22.6.2 and nothing.

 

We have two more Mac computers working from the same shared storage and they work just fine. 

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Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

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Have you updated Windows recently, Andrew? You may want to try that.

 

Thanks,
Kevin

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New Here ,
Sep 23, 2022 Sep 23, 2022

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Here at work we have 3 Windows machines and 3 Macs. All of the Windows machines are updated with the latest version of windows 10. 

One of the Windows machines never worked with this production, but the other two just started having this behavior today. 

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Sorry about that, Andrew. I will ask the product team if they can respond. I hope we can help you solve this case.

 

Thanks,
Kevin

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Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Hello Andrew,

 

The words that caught my eye, in your initial post, were 'just recently'...

What has changed about your system configuration(s), since you were able to open a Production, and its constituent projects?

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New Here ,
Sep 28, 2022 Sep 28, 2022

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I have no ideia of what can be the culprit of this situation...

 

I was working on the production just fine, left at the end of the day, came back next morning and it stopped working. No updates, no file structure difference, nothing.

 

Since then I have indeed updated windows and premiere pro, in hopes of solving the issue. I also tried to connect different computers, but at this moment no Windows PCs can open the production files, only Macs. Never had this happen to me before. 

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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That's disturbing, Andrew. I'll ask the team if they might know more about this now that they have returned from IBC.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 04, 2022 Oct 04, 2022

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LATEST

>No updates, no file structure difference, nothing.

Well, there had to be something...

My team (which created Productions) discussed the issues you reported, and have some questions, and guidance: 

How are you opening the Production's projects, 'directly'? If you're not first removing them from the Production directory, the Production will still be opened.

Also worth trying (once you've backed up your Productions directory): You could delete the .prodset file, and open the Production (which should trigger a rebuild of that file). 


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