Jordan,
I understand your frustrations. But I also have enough experience with Premiere, AfterEffects, Resolve, and other apps for over a decade, that in looking at your comments, I may note some misperceptions.
And yes, I've had crashes at times, and buggy versions that I couldn't update to for 3-4 months at a time. Not often though.
First, Premiere doesn't crash daily for everyone. It simply wouldn't have several million daily users if it did. This is not to say a certain percentage of users aren't getting repeat crashes ... it only says that most don't.
And given the massive number of users, a small percentage of daily users can still be a rather large group of people.
I use Premiere hours a day, have for over a decade. I rarely get crashes. And mostly those were in a couple builds that I didn't use for very long. I know a lot of other users that don't get crashes, I know some who've had a ton. Both experiences are "real" and yet very different.
Second, as someone for whom troubleshooting is a big part of my capabilities set, "input data" is huge. Knowing every scrap of potential data is a large part of sifting through some odd behavior to sort out why X person has it but A, Q, Z, and Y don't have it.
Which means all the hardware data, all the media used, all effects or third party plugins/whatever, all steps leading up to the odd behavior need be gathered so you can figure out how to recreate the behavior.
Being as on most machines, that behavior isn't happening.
And further, as someone who's been trying to help other users for years, from the experience of thousands of posts here, on the LGG forum, the BlackMagic forums, and elsewhere ... an awful lot of what a user had initially assumed as "buggy" was simply from not understanding how the app functions on that computer.
More of those actually than actual buggy behavior. And that holds true whether one deals with Premiere, AfterEffects, Audition, Resolve, or whatever.
So no ... Ann and the other volunteers like me around here don't shill for Adobe. They've got enough money to do their own promo work.
We do try and provide practical help to get other users functioning to get jobs done. Whether it's user misunderstanding or bugs is almost irrelevant to that. What we want is simply to get people working again right now.
No matter what Adobe does or doesn't do. And yes, it can be truly maddening how long some bug fixes take to get rolled out. NO question there.
Neil
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