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Premiere Pro - Riddled with Glitches

New Here ,
Jun 25, 2021 Jun 25, 2021

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I'm at my wits end - I cannot seem to find an actual number for Premiere Pro Customer Support. This is extremely frustrating as I have actually had to stop using PP in favour of something less advanced just so I can get the job done, despite having paid for a full year. 

 

Below is just ONE problem I'm having...

 

The problem: my program window is showing a still from a previous project, despite there being no reference to it in the timeline...

 

In general my program monitor seems to be malfunctioning in a big big way (showing nothing most of the time).

 

In between times it has been crashing horrifically, to the point where one project I had had 7 (!) recoveries, which made version control a night mare!

 

I'm so frustrated I've had to go back to something less powerful just to get the job done.

 

If Premiere Pro themselves could reply I would appreciate it. I've tried tweeting to the customer service team but nobody gets back to me... very unhappy about what I've paid for!!

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Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Hi, that's a fairly common error when your graphics card needs update drivers. 
It usually happens with NVIDIA, which has happened to me on some occasions and just by updating
the driver I have managed to solve it. Now if you get an error and it asks you to create a new project,
what you should do is create a totally different project and import the old project.

 

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