PREMIERE PRO RUNNING SLOW. NOT THE VIDEO ITSELF.

New Here ,
Sep 01, 2021 Sep 01, 2021

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I am having a issue with the response of Adobe Premiere Pro ITSELF and not video playback. When I hit the spacebar, it takes about two to three seconds for it to stop/play. cutting is the same. Often I will switch from the cut and selection tool and It cant even keep up. I have absolutely never had this problem ever and this morning it just started happening out of nowhere. Please help. Also I am using a 2021 Imac with 32 GB RAM editing 1920x1080 footage. Simple and easy project. Like I said I have edited over 600 videos without any issues until now and that was on a 2017 Imac with only 16 GB Ram and not the greatest specs.

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Freeze or hang , Performance

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Hi OreyBorey5FEE,

 

Sorry for your issue.

Please try the basic maintenance-

  1. Clean media cache: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-30-seco... 
  2. Reset the preferences: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie... 

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Sep 01, 2021 Sep 01, 2021

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This didnt help at all. It still is super laggy. I even actory reset my computer so there was no reason for it to lag because of memory. and it still lags

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi there! Does it happen with a specific project? Can you copy your project and import it in a fresh new one?

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
May 09, 2022 May 09, 2022

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Was this issue resolved for OreyBorey5FEE?

 

I am suffering form the same issue.  It is not specific to any one project.  I have flushed the preferences and media cache and the problem persists. 

 

2.7 GHz 12-Core Intel Xeon E5

64 GB RAM

AMD FirePro D700 6GB

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Adobe Employee ,
May 10, 2022 May 10, 2022

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Hi Jay,

Have you tried updating to 22.4? It has performance enhancements for AMD GPUs, macOS and certain kinds of footage, so that could help.

 

Thanks,
Kevin

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hello Kevin,

Thank you for the response.

The update to 22.4 did not resolve the issue and I have since experienced this problem on another computer with a different configuration.

MacBook Pro | OS 12.4 | 2.4 8-core i9 | 64 GB ram | AMD Radeon Pro5500M 8GB

I have tried a new Mac Studio and the problem does not occur with Apple Silicon - Just Intel-based Macs.

I’m not sure what sets off the sluggishness. I have tried to determine the cause but it appears to come out of nowhere.
The app also does not like when you have "hide the menu bar” in system preferences - if your cursor gets into the territory where the menu bar appears, it rapidly switches between the standard cursor shape and a resize shape for a second or two, after which you can see a noticeable reduction in UI responsiveness.
That, to me, was the indicator that things weren’t working properly.
I de-selected menu bar hiding in system preferences and quit and restarted the app.
The problem appeared again in any case.
Playback performance does not seem to be affected, nor are keyboard shortcuts (command+s, command+m, etc.) - the sluggishness is relegated to the UI.
Slowdowns occur when trying to drag a clip to a sequence or within a sequence, when trying to switch workspaces, when trying to drag and apply an effect, when trying to adjust effect parameters, when trying to rename sequences.
The delays are such that if you don’t drag a clip and hold steady until you see the clip arrive to your cursor location, the clip will likely land where you don’t want it to creating the need to perform undo and try again.
This makes it difficult to use Premiere efficiently.

The only resolution is temporary - to quit the app and restart - The recurrence of the problem is only a matter of time.

It would be most welcome and beneficial for this issue to be resolved.

Thank you,
Jay

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