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Premiere pro sluggish and unresponsive

New Here ,
Jul 22, 2021 Jul 22, 2021

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Hello,

over the past few weeks I have been having problems with premiere pro being sluggish. For example, I opened a projects I am working on and tried to created a new sequence and I was unable to pick any of the other presets besides DV NTSC. Also when I try to change workspaces on the tabs it moves very slow and freezes forcing me to go up to the windows tab then to workspaces then it responds. Also the play head does not move while I am scrubbing through footage although I can see the footage scrubbing by. Not sure what is happening here and hoping to fix this issue so I can get back to things working properly.

Some details about my system
Processor: AMD  Ryzen 9 3950X
Installed RAM 64GB
Graphics card: GEforce RTX 2070

TOPICS
Editing, Freeze or hang, Performance, User interface or workspaces

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correct answers 1 Correct answer

Adobe Community Professional , Jul 22, 2021 Jul 22, 2021
Delete the Media Cache and Media Cache files: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1 If that doesn't work,try resetting the preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1 If that doesn't work, try resetting the Workspaces: Reset a workspace Reset the current workspace to return to its original, saved layo...

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)


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New Here ,
Jul 30, 2021 Jul 30, 2021

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Thank you! That solved it. The main fix was installing the Studio Driver on the graphics card. 

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