Premiere Pro sometimes hangs when dragging video or audio into timeline

Community Beginner ,
May 04, 2022 May 04, 2022

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(Windows 11, Intel 12900K, NVidia 3080, NVMe, 64GB RAM)

Occasionally (about 5% of the time) if I download a video clip (VideoBlocks) to Firefox (99) to the Download folder and then drag it into Premiere Pro's Timeline, the system will freeze.  After a while the cursor disappears.  Windows does not seem to come back and I have to do a hard reset of the PC.  After the reset, I repeat the editing steps and it works.  I may have observed that trying to drag the video immediately after opening up Windows File Explorer may make the problem more frequent.  So, after opening up Explorer, I wait several seconds and then try to drag the video into the timeline; but, it still hangs once in a while.

A similar hanging problem happens when I drag an audio clip that was created in Window's Voice Recorder.

I've had this issue for at least a month.  There have been times when Windows recovers on its own after a very long wait.  However, I find that I have to restart Premiere Pro, Photoshop and Media Encoder to get them back to normal.

 

A different type of problems with the Voice Recorder file is that it sometimes appears to drag in the proper audio file, but the file shows up with essentially a blank audio recording.  This bogus audio file is also a different length than the one recorded, leading me to suspect that the program is confused about which file it should have dragged into the timeline.  Once this happens, I have to carefully delete the bogus files in Explorer, clear them from Premiere Pro, and restart the Voice Recorder.  This seems to get me back on track and I can re-record the audio and drag it into the timeline properly.

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Crash , Freeze or hang , Import

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Adobe Community Professional ,
May 04, 2022 May 04, 2022

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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