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Premiere Pro started crashing again....

New Here ,
Oct 28, 2024 Oct 28, 2024

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Using 25.0.0 (build61) on a Win10 box.  Also using nvidea cards.  It had been working for years, after an nvidea update Pro would crash while trying to ingest clips.  Same happened in media encoder.  I fixed it last time by switching to nvideas Studio Driver.  This morning I loaded some footage from my Osmo Action 5 pro using 10bit d log m and it crashed again.   Reverted the driver to the game ready, no help.  Turned off the GPU acceleration, no help.  Switched back again to studio driver... still ho help.   Now when I go to footage that I had been editing last week... yep... crashes now....  Please help!!!!!

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correct answers 1 Pinned Reply

Adobe Employee , Oct 28, 2024 Oct 28, 2024

Hello @Jennifer32063063xydf,

Thanks for the message and welcome to the forum. The team might need more information to work on your bug. See, How do I write a bug report?

 
If you would like me to help you troubleshoot, please upload a sample clip to DropBox or Google Drive and PM me the link. I can give the clip to the developers. I hope we can help you soon. Sorry about the hassle.

Thanks,

Kevin

 

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

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Hello @Jennifer32063063xydf,

Thanks for the message and welcome to the forum. The team might need more information to work on your bug. See, How do I write a bug report?

 
If you would like me to help you troubleshoot, please upload a sample clip to DropBox or Google Drive and PM me the link. I can give the clip to the developers. I hope we can help you soon. Sorry about the hassle.

Thanks,

Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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