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Premiere pro stops responding when cutting

Community Beginner ,
May 27, 2023 May 27, 2023

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Hi there, I'm currently working on a four-perspective video. After using Premiere for longer than I'd say, about 20 minutes, it starts to freeze whenever I cut, move, drag the playhead, or play the video. I've tried clearing my media cache as well as resetting my workspace. It works again after not using Premiere Pro for about 10–15 minutes. Anyone else have this problem or know how to fix it?

 

Computer specs:

OS: Windows 11 Home 64-bit
CPU: 12th Gen Intel Core i7-12700h
Ram: 64.0GB DDR5 (4800 mhz)
Motherboard: GIGABYTE AORUS 17 YE5 (U3E1).

 

Premiere Pro Version: 23.4

TOPICS
Crash , Error or problem , Freeze or hang

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correct answers 1 Correct answer

Community Expert , May 30, 2023 May 30, 2023

Try creating a new project and import the old one into it.t.

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Community Beginner ,
May 27, 2023 May 27, 2023

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Looks like I forgot my GPU:

NVIDIA GeForce RTX 3080 Ti Laptop GPU

 

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Community Expert ,
May 27, 2023 May 27, 2023

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Will you check the new "Dashboard for Background Processes"?

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Community Expert ,
May 27, 2023 May 27, 2023

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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Community Beginner ,
May 27, 2023 May 27, 2023

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I have my OS & Cache on the built in NVME SSD (662GB/935GB) and my Footage & Project File on an External 4TB HDD (3TB/3.6TB) 

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Community Expert ,
May 29, 2023 May 29, 2023

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The HDD is possibly slowing things down (because it is an HDD, not an SSD, and also getting full), but that doesn't explain it being OK after letting it sit for 20 minutes.  I wonder if it might be a heat issue?

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Community Beginner ,
May 29, 2023 May 29, 2023

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I've tried transferring everything over to an SSD, still having the same issue. My computer's tempuratures are fine. I'm honestly stumped, I'm not sure what else there is to try

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Community Expert ,
May 30, 2023 May 30, 2023

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Try creating a new project and import the old one into it.t.

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Community Beginner ,
May 31, 2023 May 31, 2023

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This worked. Thanks for all your help!

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Community Expert ,
May 31, 2023 May 31, 2023

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LATEST

You're welcome. icon_smile.gif

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