Premiere pro stops working when zooming in on timeline

New Here ,
Mar 13, 2021 Mar 13, 2021

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We have recently updated the BIOS and updated the Premier Pro.
When I run the project I was working on before, it doesn't work properly.
When you zoom in on the timeline, Premiere Pro stops working and becomes unresponsive.
How can I fix it?

 

제윤김5771265_1-1615657788711.png제윤김5771265_2-1615657809383.png

 

[title edited by mod]

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New Here ,
Feb 12, 2022 Feb 12, 2022

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Same problem, with 2020 version

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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