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Premiere Pro + Stornext SAN performance issues

New Here ,
Jan 31, 2024 Jan 31, 2024

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Hello team

We are editing with Premier Pro 24.1 reading the files in our NAS system, connected to Stornext, Xcellis, version 6.3. We have a lot of performance issues. The timeline it's not fluid and when we start to play and see the video in the Playback monitor, it starts to loose frames until it plays at 1fps. So, edit like this it's so hard and impossible to do. If we edit with the media in local storage all works well.  This issue occurs whether we work with the original video files or with proxies.

So, there is any known issue between Premier reading files from Stornext NAS? It's connected to 10GB wire, and the copy to local it's so fast, so we think that the problem it's not the network.

Thanks

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correct answers 1 Pinned Reply

Adobe Employee , Feb 01, 2024 Feb 01, 2024

>So, there is any known issue between Premier reading files from Stornext NAS?

No.

PPro is definitely designed to work with local and network files, but performance can vary wildly.

Peak throughput is rarely the issue; completely distinct from getting frames and audio samples from the file, PPro maintains a 'conversation' with an Importer plugin instance associated with each project item; those conversations can get rather chatty. 

You say PPro starts to lose frames, down to 1fps; is the network be

...

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Community Expert ,
Feb 01, 2024 Feb 01, 2024

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Premiere is designed to work with local files, so it may be doesn't like your nas.

 

Copy some of the files to a fast local drive and see how it goes. 

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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>So, there is any known issue between Premier reading files from Stornext NAS?

No.

PPro is definitely designed to work with local and network files, but performance can vary wildly.

Peak throughput is rarely the issue; completely distinct from getting frames and audio samples from the file, PPro maintains a 'conversation' with an Importer plugin instance associated with each project item; those conversations can get rather chatty. 

You say PPro starts to lose frames, down to 1fps; is the network becoming saturated, during that time? 

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hello @AMC_Iberia,

Thanks for the message. It’s been a long time since you filed this bug. Are you still having this issue? If so, can you provide the info the product team member requested? I hope your issue was solved.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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