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Premiere Pro stuck on one frame and not playing clip.

New Here ,
Oct 05, 2022 Oct 05, 2022

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When I playback a clip it gets stuck on one frame. The previous clips in the same project do not do this.

I need help.

 

System Ram: 8 GB

Graphics Card: GeForce GT 440

CPU: Core I3

TOPICS
Freeze or hang , Performance , User interface or workspaces

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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Your computer may not be powerful enough to play that type of media.

Try proxies:

https://helpx.adobe.com/premiere-pro/how-to/proxy-media.html

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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New Here ,
Oct 06, 2022 Oct 06, 2022

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Oct 06, 2022 Oct 06, 2022

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I have a 500 gb hard drive, and there's 114 gb free.

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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Another thing to check is try playing the 'problem' clip from your desktop using VLC Player or other video playback app ... does the clip play OK? or do you have the same issue? If it won't play in VLC that suggests their may be a problem with that particular clip.

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New Here ,
Oct 06, 2022 Oct 06, 2022

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It plays fine in any other program but in premiere, when I try to play it just gets stuck on one frame, the audios moving correctly, the little bob on the timeline's moving correctly but the footage isn't.

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
Then try pressing Enter to render the timeline and turn the red line above the timeline to green.

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