Premiere pro sudden crashes

Explorer ,
Apr 05, 2022 Apr 05, 2022

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Hi.

 

I'm having problems with Premiere Pro on Windows. I get no warning, there is no error msg, app just disappears. I can't reproduce it by doing something specific, but it happens almost every time I use the program. How can I begin to troubleshoot this?

 

What I've tried with no avail: 

  • I've tried different graphics drivers
  • I've updated other drivers
  • I've turned off GPU acceleration in the project
  • I've reinstalled Premiere pro and tried different versions (22.2.0, 22.1 )
  • I've reset preferences
  • I've deleted my media cache. 

 

Regards

Björn

 

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Adobe Employee ,
Apr 07, 2022 Apr 07, 2022

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Hi Björn!

Sorry about the crash. Would you mind sharing your system details (OS, CPU, RAM, GPU)? Also, Does it happen while working on a specific project, or is it while launching the application?

 

Let us know.

Thanks,

Kartika

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New Here ,
Apr 07, 2022 Apr 07, 2022

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I have the same problem with specific projects. It's happend a lot on color panel and if i shift panels quickly, i don't know why. 

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Hi

Sure, 

Hi

 

OS Name                                                             Microsoft Windows 10 Enterprise

Version                                                                10.0.19044 Build 19044

System Manufacturer                                       Dell Inc.

System Model                                                     Precision 7760

Processor                                                            11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)

Installed Physical Memory (RAM)                   64,0 GB

GPU                                                                      NVIDIA RTX A5000 Laptop GPU

Hi

OS Name                         Microsoft Windows 10 Enterprise
Version                         10.0.19044 Build 19044
System Manufacturer             Dell Inc.
System Model                    Precision 7760
Processor                       11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Physical Memory (RAM)  64,0 GB
GPU                              NVIDIA RTX A5000 Laptop GPU

It happens an seemingly random occations when working within the project. 

It happens an seemingly random occations when working within the project.

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Adobe Community Professional ,
Apr 07, 2022 Apr 07, 2022

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Check for system overheating.

If you are working from an external drive make sure it's a fast drive and that no other hardware or software is using the same bus as the drive.

Check for software conflicts like antivirus and other system monitoring apps.

 

EDIT: I just your post above. Try disabling the onboard Intel graphics either through the Nvidia control panel or system bios.

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Explorer ,
Apr 07, 2022 Apr 07, 2022

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Ok, good ideas all, I'll look into that. 

 

About the hard drive I'm on an M2 2TB SSD chip. And I have one more 2TB M2 SSD for the cache and media library. 

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