Premiere Pro: Troubles viewing and editing my sequence

Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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When I select a sequence to edit in Premiere, it doesn't show up (view below).

SaraFrancisR_0-1643651311540.png

 

If somehow I do manage to get it to appear after three minutes of random clicking, I cannot move the playhead to edit it, even though the video above shows I am scrubbing through it.

SaraFrancisR_2-1643651429032.png

My premiere is up to date as well as my computer. I tried uninstalling and reinstalling and using an older version of Premiere. I am working off of Dell Laptop with windows 10.

Please help! This has been happening for about a week now. 

 

 

 

TOPICS
Error or problem , Freeze or hang , Performance

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correct answers 1 Correct answer

Adobe Community Professional , Jan 31, 2022 Jan 31, 2022
Delete the Media Cache and Media Cache files: https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1 If that doesn't work, try resetting the preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1 If that doesn't work, try resetting the Workspaces: Reset a workspace Reset the current workspace to return to its original, saved lay...

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Adobe Community Professional ,
Jan 31, 2022 Jan 31, 2022

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AnnBens_0-1643653235589.png

 

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Community Beginner ,
Jan 31, 2022 Jan 31, 2022

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I've done that, but still nothing. In order for it to appear, I click the "window" tab 4 times but even still the playhead does not move and I am unable to edit the sequence.

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Adobe Community Professional ,
Jan 31, 2022 Jan 31, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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This worked! Thank you so much!

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Adobe Community Professional ,
Feb 08, 2022 Feb 08, 2022

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Please be specific: what out of the long list worked?

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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Deleting the Media Cache Files.

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