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Premiere Pro UI acts up after importing image

Community Beginner ,
Apr 13, 2020 Apr 13, 2020

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I am currently making a video that I would like to add images to. When I do, the UI practically stops working. The player head doesn't move along when I drag it, opening a project won't load tools or video sequence unless I press File, effect folders won't drop down until I press File, and the Effect Controls on the top left won't drop down any of the Fx bars. Anyone know what is causing this or is this just a software issue?

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Freeze or hang, Import, Performance, User interface or workspaces

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correct answers 1 Correct answer

Adobe Community Professional , Apr 13, 2020 Apr 13, 2020
Try resetting the preferences: https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158 If that doesn't work, try resetting the Workspaces: Reset a workspace Reset the current workspace to return to its original, saved layout of panels. 1. Do one of the following: • Click the Workspace menu icon and select Reset to Saved Layout. • Choose Window > Workspace > Reset to Saved Layout. from here: https://helpx.adobe.com/premiere-pro/using/workspaces.html...

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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Do your pictures have a very large pixel size? Are they in RGB format?

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Community Beginner ,
Apr 13, 2020 Apr 13, 2020

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I don't believe it's a large size. The image I am trying to implement is 1280 x 720, a PNG file, and is 103 KB. Also yes, they are in RGB mode. 

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.


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Community Beginner ,
Apr 13, 2020 Apr 13, 2020

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Yes! Resetting the workspace worked! Thank you very much!

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Adobe Community Professional ,
Apr 13, 2020 Apr 13, 2020

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You're welcome. icon_biggrin.gif

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New Here ,
Aug 15, 2021 Aug 15, 2021

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Thanks, i have the same problem too, and reseting preferences works.

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