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premiere pro use disk 100% all time

New Here ,
Jun 07, 2024 Jun 07, 2024

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Thananchai25582602b2yh_0-1717771355119.png

Thananchai25582602b2yh_1-1717771380579.png

and when play footage is not smooth and disk use 0%

 

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi there!

Sorry about the issue. Have you already tried deleting cache files? https://adobe.ly/3VxJ9HS

Also, let us know the media details (codec/ format, frame rate, frame size).

 

Thanks,

KR

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