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Premiere pro V15. make crash my mac book pro

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hello i have an issue i installed updtes from the premiere V15.++ and every time since, my computer its grashing , same happened with Media Encoder and After Effects latest versions, im trying to used older version of this softwares to see if this makes any solution, but please if you have a tip or any idea of what its happening let me know.

 

the error report its a mac crash, reboot abecause there its a problem.

 

I'm usig mac book pro Retina 2013 

2.7 GHz Quad-Core Intel Core i7

Intel HD Graphics 4000 1536 MB

16 GB 1600 MHz DDR3

 

Thank you !

 

TOPICS
Crash, Error or problem, Hardware or GPU

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi Jhota Gomez,

 

We're sorry about the poor experience. Is it crashing while doing anything specific or is it random? Also, have you tried resetting app preferences & checked if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Aug 19, 2021 Aug 19, 2021

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well i tried that too and unisntall the V15. and went back to 14.9 and kept crashing the computer 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Guessing your machine is too weak to handle version 15.

Adobe Premiere Pro CC System Requirements

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New Here ,
Aug 19, 2021 Aug 19, 2021

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yeah that what i figured but even downgrading to older version didnt work, and when finished loading the premiere pro still make it crash. 😞

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New Here ,
Aug 19, 2021 Aug 19, 2021

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the error report its

 

panic(cpu 6 caller 0xffffff8002a48a5a): Kernel trap at 0xffffff7f83c67c1e, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000030, CR3: 0x0000000409533062, CR4: 0x00000000001626e0
RAX: 0xffffff81d12a5010, RBX: 0x0000000000000000, RCX: 0x0000000000000008, RDX: 0x0000000000000006
RSP: 0xffffff91f518b7d0, RBP: 0xffffff91f518b840, RSI: 0x0000000000000000, RDI: 0xffffff803fdc4238
R8:  0x0000000000000000, R9:  0xffffff80275f7950, R10: 0x0000000000000030, R11: 0xffffff91f48b7a40
R12: 0xffffff91f518b8e8, R13: 0xffffff81d12a5010, R14: 0x0000000000000008, R15: 0xffffff81d12a4000
RFL: 0x0000000000010293, RIP: 0xffffff7f83c67c1e, CS:  0x0000000000000008, SS:  0x0000000000000000
Fault CR2: 0x0000000000000030, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0, VF: 0
 
Backtrace (CPU 6), Frame : Return Address
0xffffff91f518b230 : 0xffffff800291c63d 
0xffffff91f518b280 : 0xffffff8002a56b25 
0xffffff91f518b2c0 : 0xffffff8002a486ae 
0xffffff91f518b310 : 0xffffff80028c2a40 
0xffffff91f518b330 : 0xffffff800291bd07 
0xffffff91f518b430 : 0xffffff800291c0f7 
0xffffff91f518b480 : 0xffffff80030c0b3c 
0xffffff91f518b4f0 : 0xffffff8002a48a5a 
0xffffff91f518b670 : 0xffffff8002a48758 
0xffffff91f518b6c0 : 0xffffff80028c2a40 
0xffffff91f518b6e0 : 0xffffff7f83c67c1e 
0xffffff91f518b840 : 0xffffff7f83c66f8e 
0xffffff91f518b8c0 : 0xffffff7f83c68467 
0xffffff91f518b950 : 0xffffff7f83c68cce 
0xffffff91f518b9b0 : 0xffffff7f83b8c66e 
0xffffff91f518b9f0 : 0xffffff7f83c689b2 
0xffffff91f518ba40 : 0xffffff7f83b7ad9b 
0xffffff91f518bac0 : 0xffffff800305491e 
0xffffff91f518bb10 : 0xffffff8003052ba7 
0xffffff91f518bb60 : 0xffffff800305bc73 
0xffffff91f518bca0 : 0xffffff8002a05622 
0xffffff91f518bdb0 : 0xffffff80029223a8 
0xffffff91f518be10 : 0xffffff80028f8d35 
0xffffff91f518be70 : 0xffffff800290fb02 
0xffffff91f518bf00 : 0xffffff8002a2e0a5 
0xffffff91f518bfa0 : 0xffffff80028c3226 
      Kernel Extensions in backtrace:
         com.apple.iokit.IOAcceleratorFamily2(438.7.4)[F384756D-6A94-303F-BC03-8E9135F57900]@0xffffff7f83b74000->0xffffff7f83c38fff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[05104EF8-55A0-3532-9185-77A1CCA57190]@0xffffff7f83b45000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EBF1EE2C-3FBC-3BB4-BB9A-D1F120364896]@0xffffff7f83331000
            dependency: com.apple.iokit.IOSurface(269.11)[64FA5AA1-D63E-30EC-B7D1-D60B2FE78201]@0xffffff7f836c2000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[D32641DE-C5C6-3795-9525-8EC89F33A31A]@0xffffff7f836f4000
            dependency: com.apple.iokit.IOReportFamily(47)[81C1239D-5B9B-3E67-9781-8C09A8F49E07]@0xffffff7f83b6d000
         com.apple.GeForce(14.0)[1CBF0071-2BF4-35B8-8FE0-1DB871FD6662]@0xffffff7f83c4d000->0xffffff7f83ce8fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EBF1EE2C-3FBC-3BB4-BB9A-D1F120364896]@0xffffff7f83331000
            dependency: com.apple.iokit.IOSurface(269.11)[64FA5AA1-D63E-30EC-B7D1-D60B2FE78201]@0xffffff7f836c2000
            dependency: com.apple.iokit.IONDRVSupport(576.1)[7471235A-5E20-39B8-9479-4AD298ECF8DB]@0xffffff7f83753000
            dependency: com.apple.nvidia.driver.NVDAResman(14.0.0)[ECB33CB3-2FE3-3E99-A4E6-ED7C5DA6D543]@0xffffff7f8376f000
            dependency: com.apple.iokit.IOGraphicsFamily(576.1)[D32641DE-C5C6-3795-9525-8EC89F33A31A]@0xffffff7f836f4000
            dependency: com.apple.iokit.IOAcceleratorFamily2(438.7.4)[F384756D-6A94-303F-BC03-8E9135F57900]@0xffffff7f83b74000
 
BSD process name corresponding to current thread: Adobe Premiere P
 
Mac OS version:
19H1217
 
Kernel version:
Darwin Kernel Version 19.6.0: Thu May  6 00:48:39 PDT 2021; root:xnu-6153.141.33~1/RELEASE_X86_64
Kernel UUID: 0B6CD26B-B526-3646-9B69-02D22BBE9C52
Kernel slide:     0x0000000002600000
Kernel text base: 0xffffff8002800000
__HIB  text base: 0xffffff8002700000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System shutdown begun: NO
Panic diags file available: YES (0x0)
 
System uptime in nanoseconds: 123316655330
last loaded kext at 31550335747: >AudioAUUC 1.70 (addr 0xffffff7f86361000, size 32768)
loaded kexts:
>AudioAUUC 1.70
@fileutil 20.036.15
>!APlatformEnabler 2.7.0d0
>AGPM 111.4.4
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
>!AMikeyHIDDriver 131
>!AMikeyDriver 283.15
>!AHDAHardwareConfigDriver 283.15
>!AHDA 283.15
>!AGraphicsDevicePolicy 5.2.7
@AGDCPluginDisplayMetrics 5.2.7
>!AUpstreamUserClient 3.6.8
>!AHV 1
@GeForce 14.0.0
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f8
>!A!IHD4000Graphics 14.0.7
>AGDCBacklightControl 5.2.7
>pmtelemetry 1
@NVIDIA.NVDAStartup 14.0.0
@DonT_Steal_Mac_OS_X 7.0.0
>!ABacklight 180.3
>!AThunderboltIP 3.1.4
>!AMuxControl 5.2.7
>!AMCCSControl 1.14
>ACPI_SMC_PlatformPlugin 1.0.0
>eficheck 1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IFramebufferCapri 14.0.7
>!AFIVRDriver 4.1.0
>!ALPC 3.1
>!ASMCLMU 212
>!ASMCPDRC 1.0.0
|IO!BUSBDFU 7.0.6f8
>!UTCKeyEventDriver 255
>!UTCKeyboard 255
>!UTCButtons 255
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.141.2
>!ASDXC 1.7.7
@private.KextAudit 1.0
|!ABCM5701Ethernet 10.3.5
>AirPort.Brcm4360 1400.1.1
>!AAHCIPort 341.140.1
>!ARTC 2.0
>!AACPIButtons 6.1
>!ASmartBatteryManager 161.0.0
>!AHPET 1.8
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
>!A!ICPUPowerManagementClient 222.0.0
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
>!A!ICPUPowerManagement 222.0.0
|EndpointSecurity 1
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
|IOAVB!F 850.1
@NVIDIA.driver.NVDAGK100Hal 14.0.0
@NVIDIA.driver.NVDAResman 14.0.0
>!ABacklightExpert 1.1.0
>!AGraphicsControl 5.2.7
>!ASMBus!C 1.0.18d1
>!AThunderboltEDMSink 4.2.3
>!AThunderboltDPOutAdapter 6.2.6
>IOPlatformPluginLegacy 1.0.0
>X86PlatformPlugin 1.0.0
|IONDRVSupport 576.1
@!AGPUWrangler 5.2.7
|IOSlowAdaptiveClocking!F 1.0.0
|IOAccelerator!F2 438.7.4
@!AGraphicsDeviceControl 5.2.7
>!AHDA!C 283.15
|IOHDA!F 283.15
>!ASMBusPCI 1.0.14d1
|IOGraphics!F 576.1
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 840.3
|Broadcom!BHost!CUSBTransport 7.0.6f8
|IO!BHost!CUSBTransport 7.0.6f8
|IO!BHost!CTransport 7.0.6f8
|IO!B!F 7.0.6f8
|IO!BPacketLogger 7.0.6f8
>!UMultitouch 264
>usb.IOUSBHostHIDDevice 1.2
>!UAudio 323.4
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
>usb.!UHub 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
@filesystems.hfs.encodings.kext 1
|IOSurface 269.11
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
>!AXsanScheme 3
|IOAHCIBlock!S 316.100.5
|IOEthernetAVB!C 1.1.0
>usb.!UHostPacketFilter 1.0
|IO80211!F 1200.12.2b1
|IOSkywalk!F 1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOUSB!F 900.4.2
|IOAHCI!F 290.0.1
>usb.!UEHCIPCI 1.2
>usb.!UEHCI 1.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!ASSE 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.Libm 1
@kec.corecrypto 1.0
 
 

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