Premiere Pro will not open on Macbook pro

New Here ,
Mar 25, 2020 Mar 25, 2020

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Hi

Premiere Pro has decided not to work anymore on my laptop. I have uninstalled a few times and tried older versions. But none of the solutions on the posts seem to work for me.

I'm using a MacBook Pro (16-inch, 2019) with macOS Catalina v 10.15.3

Very frustrating...

N

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Crash , Error or problem

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correct answers 1 Correct answer

New Here , Mar 28, 2020 Mar 28, 2020
Had the same issue. Turned out to be the Insta360 plugin causing the crash... Adobe support jumped in, took control of my laptop, found the folder (MediaCore) and simply trailed it onto my desktop. All working again now, no issues.Hope this helps

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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Hi there,

 

Sorry for your issue. I see that you are not able to open Premiere Pro. Would you mind sharing the following information so that we can troubleshoot the issue properly?

What happens when you try to launch Premiere Pro? Does it show any error message? Also, what are your system specifications (CPU, GPU, RAM, OS)?

 

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Mar 17, 2022 Mar 17, 2022

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LATEST

Hi I am running Catalina 10.15.2 and Premiere 12.1.2, premiere will not open when launching from toolbar (or anywhere). It bounces up and down once or twice but no dot appears below the icon nor does my computer recognize the attempted start up. Is there anything I can do OTHER THAN updating, due to fear of possible software collision-fueled issues.

 

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Had the same issue. Turned out to be the Insta360 plugin causing the crash... Adobe support jumped in, took control of my laptop, found the folder (MediaCore) and simply trailed it onto my desktop. All working again now, no issues.

Hope this helps

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New Here ,
Mar 30, 2020 Mar 30, 2020

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Thanks Phil_ka_boom!

That's excatly what it was, I had installed Insta360 earlier in the day.

Adobe support took control and sorted it out. The chat support is brilliant.

Thanks guys

N

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