Premiere Pro Won't Allow Shortcut To Be Saved

[Ruslan_Isaev_Editor]

Before version 24.1, PPr allowed me to change or re-map a shortcut and save it as an old named keyboard shortcut, but now PPr doesn't allow me to do it. I must create a new keyboard layout name. Even in version 23.3.

I wrote to Adobe Care, and they don't know what to do with it.

Maybe you can help me?

Mod note: Title was changed slightly

[MyerPj]

Did you try version 24.3, just came out this week. Try it there, see if that's fixed.

[Ruslan_Isaev_Editor]

Hello) Yeap, I tried latest version of PPr...same=(

[Kevin-Monahan]

Hello @Ruslan_Isaev_Editor,

I read your bug report. Is it possible to get more info?: How do I write a bug report?

I hope that will help the team solve your issue more quickly. Sorry for the frustration.

Thanks,
Kevin

[MyerPj]

I'm still not clear on what you are trying to do. From what I gather, you change any shortcut, and "then save it as a old named keyboard shortcut". So is the problem 1) saving the file afterwards (which is not mandatory after the change), or 2) assigning a specific shortcut that already exists? From the original post it's number 1?

[Ruslan_Isaev_Editor]

In previous versions, when I made any changes to the keyboard layout and saved under the old name, it would save the layout. That is, I want to add the "Remove Attributes" function and I click on Save Keyboard Layout, it resets the key I selected, and this happens with every function. This didn't happen before.

[Ruslan_Isaev_Editor]

Hello, @Kevin-Monahan 😃

Issue: Adding new command in keyboard and  saving the file afterwards doesn't save changes, it reset my changes, only saving as a new layout name works.

Adobe Premiere Pro version number: 24.3.0 (build 59)

Operating system: Windows 10 Pro

System Info: CPU, GPU, RAM, HD:

CPU: Intel Core i5-7500, 340 GHz

GPU: GeForce RTX 3050 (latest Driver)

RAM: 32 GB

HD: (software installed in M2 disk, 1Tb on board)

Video format: Not a video format, problem with keyboard shortcuts

Workflow Details: None

Steps to reproduce: 

1) Create New Project

2) Go to Keyboard Shortcuts (ctrl+alt+K)

3) Finding of any tool or function (in my case, Remove Attributes)

4) ReMap this function to free keyobord button

5) Press "Save As"

6) Save as a my old keyboard name

7) Press "OK" when they said to overwrite my old keyboard

8)Function or Tool doesnt remap in button

UPD: In BETA everything is works fine and when I remap button and save as a old name keyboard kayout, everything is fine and button in place

Thanks,

Ruslan

[Stan Jones]

@Ruslan_Isaev_Editor,

I do not know if anything has changed regarding how keyboard custom presets are saved. I do not see it in my test.

You are saving to the same preset as you have active. All you need to do to save to that one is click okay. For me in 24.3.0, that saved that preset. If you do that, do you see the save time on the .kys file change?

But, if I do a Save As to that active profile, I get the prompt and say yes to overwrite, and the preset is saved even if I click Cancel to dismiss the keyboard dialogue.

Stan

[Ruslan_Isaev_Editor]

No, even if I remapped my shortcut and press OK (not Save As), shortcut not remapping.

In Beta works fine, as good old times. idk, even updated PPr doesnt work, and i think, it`s looks like a personal bug for me xD 

[MyerPj]

There was a bug, now fixed, where it wouldn't save certain keys, and I marked my .kys file as read-only in the OS, and thus I was not getting the erasure problem. So, any chance you have that file marked as read-only (in the os).

[MyerPj]

BTW: I save my keyboard shorts with the date in the file name, and thus keep a progression of them, like in the screenshot below:

The files are small, so you can save many of them, and then if you like clean some out of that folder whenever you like.

[Ruslan_Isaev_Editor]

Hello, @Kevin-Monahan , still nothing? In Beta it works fine, in 24.3.0 doesnt work "overwrite" my keyboard layout.

[Kevin-Monahan]

Hello @Ruslan_Isaev_Editor,

I am on personal leave right now, and I'll respond once I return.

Thank You,

Kevin

[Kevin-Monahan]

Hello, @Ruslan_Isaev_Editor,

Please check if the issue is resolved in the next version of Premiere Pro, which you should soon have. Let me know if it is working for you at that time.

Thanks,
Kevin

[Ruslan_Isaev_Editor]

Hello @Kevin-Monahan )
Okey, I will inform you.

Thanks,
Ruslan

[MyerPj]

It still seems to be working in 24.3 and Win11 23H2

[Ruslan_Isaev_Editor]

Hello, @Kevin-Monahan , Ruslan in touch.

I updated a PPro to 24.4.1(build 2) - and the same issue
And in PPro Beta - is the same thing (keyboard overwrite system doesnt work), but few updates ago in Beta it works great.
Then I installed PPro 23.6.5 - the same, overwrite system doest work.
Only way how to overwrite my beyboard layout - is create new layout, and then rename it in OS.

In twitter(X) - Adobe Care team informed me, is the same problem Adobe engineers has too.

Interestingly, the keyboard overwrite function used to work, but now it doesn’t.

[Ruslan_Isaev_Editor · Accepted solution]

Hello @Kevin-Monahan , I fixed my problem. I just create a new keyboard layout and keyboard remapping is worked fine. Then I delete my old layout, renamed my new layout and now it works)
Tank all of you for help!)

All the best, Ruslan Isaev)

[Kevin-Monahan]

Great news. Thanks for sharing, @Ruslan_Isaev_Editor!

Cheers, and have a good weekend,

Kevin