Premiere Pro Won't Even Open

[Joanna5FDD]

Hello,

I am a technological idiot, but I'm doing my best to learn Premiere Pro. I was trying to solve one issue (imported clips but only the audio, not the video, got uploaded) when I somehow created another. I watched a Youtube tutorial that suggested I close PP and re-launch it while holding down alt-shift. Nothing happened, but PP literally won't even open anymore. It just acts like I'm not here. I can't open my project file either. Please help!

Thank you,

Joanna

[Vishu_Aggarwal]

Do you get any error when you're trying to open the premiere pro again? I would suggest you restart the system and try opening the Premiere Pro again. 

[Kartika Rawat]

Hi Joanna!

We’re sorry about this. Can you let us know more about what’s happening? Are there any specific error codes or messages?

Could you share a screenshot or screen recording of the issue?

Let us know, we’re here to help!

Thanks.

Kartika