Premiere saying file type isnt supported

[Leila23914033h875]

Hi! i am currently trying to upload some clips from my DJI Osmo Pocket 2 to my phone, and then from my phone to my computer. I was successful in doing both of these but when I try to import the mp4 clip to premiere it would not let me. I tried changing it to .MOV but that didn't work either. I have imported several clips this way before and it has worked so I am confused why it is not allowing me to import and it says the file type is not supported. Does anyone know how to fix this?

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/