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Premiere stops responding after 5 minutes

Community Beginner ,
Oct 09, 2022 Oct 09, 2022

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Having a consistent issue wtih Premiere Pro. It'll work perfectly for about 5 minutes, after which time it just completely stops responding. I don't get an error message, it doesn't crash, everything just stops working. Play button won't do anything, etc. 

 

Works again for another 5 minutes every time I close and restart it. 

 

Using an Asus Vivobok 17. 1TB, Intel Core i7, 16GB RAM, Intel Iris Xe Graphics Card. Running Windows 11. 

TOPICS
Crash , Error or problem , Freeze or hang

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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Have you tried dumping the cache files with no project open, and also changing the Memory use settings in the Preferences?

 

Neil

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Community Beginner ,
Oct 09, 2022 Oct 09, 2022

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Yeah, just tried that. Got the same issue after a few minutes. 

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Community Expert ,
Oct 09, 2022 Oct 09, 2022

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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None of these worked. 

 

Attaching video for reference. https://www.dropbox.com/s/jnxcsejaa41gx27/Premiere%20Issue%20Example.mp4?dl=0

 

You can see that everything works normally, but Premiere glitches out as a certain point and completely stops responding. Playback doesn't work, effect controls stops responding, can't scroll through the video, etc. 

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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Additionally, deleting the project and creating a new one doesn't help. It is a universal issue I get with Premiere regardless of the project or content that I'm working with. 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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That indicates some underlying issue ... have you tried using the Adobe CC Cleaner Tool to totally eradicate all PrPro bits & pieces from everywhere on your computer, including the registry files?

 

Then reboot, install a fresh one, and try again.

 

Also ... sound cards and gaming audio 'assist' files can often cause incredible headaches.

 

Neil

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Community Beginner ,
Oct 17, 2022 Oct 17, 2022

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Yea, the CC cleaner tool didn't work either. 

 

I'll look into sound cards/audio assist file issues. 

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