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Premiere won't launch any project nor create a new one.

New Here ,
Dec 02, 2022 Dec 02, 2022

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I have a major problem on Premiere pro 2023, I won't launch any project (it start loading but get stuck around 75%). I cannot create another project ether, Premiere will freeze when pressing the "create" button. I can't figure out what seems to be causing it.

I don't have any plugin and I reset the preferences.

 

My PC :

Processeur Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.01 GHz
Mémoire RAM installée 32,0 Go
Type du système Système d’exploitation 64 bits, processeur x64

Édition Windows 10 Professionnel

Version 21H2

flo245046732l8k_0-1669979920708.png

Any help would be apreciated.

TOPICS
Crash , Error or problem , Freeze or hang

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correct answers 1 Pinned Reply

Adobe Employee , Mar 25, 2024 Mar 25, 2024

Hello @flo245046732l8k,

Thanks for the message. Forgive the lack of a response here. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Bonjour, si vous avez une carte graphique nVidia, je vous conseille d'installer le pilote Studio Driver 522, certains utilisateurs rencontrent des problèmes avec la version plus récente (526.98)voir: 

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-community-digest-november-2022/...

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Bonjour, merci de votre réponse,

J'ai effectivement une carte graphique Nvida, j'ai installé le pilote Studio Driver 522, mais cela ne change rien.

J'ai aussi remarqué que Première plante également lorsque j'essaie simplement de fermer la fenêtre.

J'ai aussi installé une ancienne version de Première, mais je me retrouve avec les mêmes problèmes.

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Adobe Employee ,
Dec 02, 2022 Dec 02, 2022

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Hi, flo,

You might try resetting preferences. Deleting the media cache can also help. Does either of these things work?

 

Thanks,
Kevin

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hello @flo245046732l8k,

Thanks for the message. Forgive the lack of a response here. Are you still having this issue? The team will need more info from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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