Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Premiere working slow?

New Here ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

Hi everyone... for some reason premiere has been working horribly for me.

My computer is a new mac book pro with 32 GB ram and the recommended settings by Adobe to use this software. However, since I updated to the new version, the app crashes every now and then without saving the files and without creating a recovery file... Also, the software reacts really slow! I pause the video and it keeps playing for 10 sec more until it stops, and that is an example but happens with every feature... is someone else experimenting these issues? Did you solve it? Could you recommend another editing software for professional use?

I want to clarify that I already tried the customer support and it wasn't helpful at all.

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Performance

Views

161

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jun 16, 2021 Jun 16, 2021

Copy link to clipboard

Copied

LATEST

Good time of day. Resets of settings do not bring the desired result for a long time. Look for problems in the program's bugs. And this is no longer in the power of the user. Here's a program for professional problem solving.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines