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Premire Pro won't launch

Community Beginner ,
Aug 09, 2022 Aug 09, 2022

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when i try to open premiere pro nothing happens at all. No loading screen, it doesn't open then crash, my computer does not react at all. I have made sure that it is up to date, I have uninstalled and re-installed and it is the same issue everytime. It does say that it should be able to run on my computer.

Does anybody know how to fix this issue?

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Error or problem , How to

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Hi @Bulletable

 

Couple of questions: 1) What operating system are you running? 2) Were you able to successfully launch a previous version of Premiere Pro?

 


John W. | pixellingo

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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I am using windows, and Yes, I have used it once or twice previously on this computer, however this was probably like a year ago. I mostly use illustrator and photoshop (which work perfectly)

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Try opening it directly from the .exe file.

Try opening it from the Creative Cloud app.

 

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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Thank you, I tried both, and it did respond this time, however it was with an error message. I am not sure what I need to do to fix it? 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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That error is a Windows update issue.

Update Windows:

https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

 

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Community Beginner ,
Aug 10, 2022 Aug 10, 2022

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Thank you, I have tried the updates that you linked but it still doesnt work. I am not sure whats wrong but it is really frustrating that I can't figure it out. Do you know any other way to update or repair the windows update?

 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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