Copy link to clipboard
Copied
As title describes, pressing any of the drop down menus at the top of the program will freeze and crash it, here is what I have tried:
-Reinstall Premiere, restarted pc.
-Downgrade from 23.0 to 22.6 and 22.0, crash happens in older versions too.
-Made sure all drivers are updated.
-Made sure theres plenty of drive space.
-I'd like to try to set the Device Control > Devices to None but I cant even open Edit to get into the settings so this one I am blocked from trying.
my PC:
3070, Win 10, 32gb ram.
Anyone got any ideas? This crash occurs in older version, and whether I have a project opened or not.
Copy link to clipboard
Copied
Hi Simone,
Can you check device control preferences and set the device control to none?
Thanks,
Kevin
Copy link to clipboard
Copied
Nope, I am unable to get to preferences as clicking the Edit drop down would freeze the entire program and crash it.
Copy link to clipboard
Copied
Sorry, Simone. Have you tried trashing preferences? Do you have third-party plug-ins you can disable? Let me know.
Thanks,
Kevin
Copy link to clipboard
Copied
Yes, tried trashing preferences and there are no plugins used at all.
Copy link to clipboard
Copied
Is Windows fully updated?
If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).
Copy link to clipboard
Copied
Yep, it is fully updated along with all the drivers.