Pressing any of the top drop down menus like File, Edit, Clip..etc. will cause Premiere to crash.

[Simone26933365zgbu]

As title describes, pressing any of the drop down menus at the top of the program will freeze and crash it, here is what I have tried:

-Reinstall Premiere, restarted pc.

-Downgrade from 23.0 to 22.6 and 22.0, crash happens in older versions too.

-Made sure all drivers are updated.

-Made sure theres plenty of drive space.

-I'd like to try to set the Device Control > Devices to None but I cant even open Edit to get into the settings so this one I am blocked from trying.

my PC:
3070, Win 10, 32gb ram.

Anyone got any ideas? This crash occurs in older version, and whether I have a project opened or not.

[Kevin-Monahan]

Hi Simone,

Can you check device control preferences and set the device control to none?

Thanks,
Kevin

[Simone26933365zgbu]

Nope, I am unable to get to preferences as clicking the Edit drop down would freeze the entire program and crash it. 

[Kevin-Monahan]

Sorry, Simone. Have you tried trashing preferences? Do you have third-party plug-ins you can disable? Let me know.

Thanks,
Kevin

[Simone26933365zgbu]

Yes, tried trashing preferences and there are no plugins used at all. 

[Peru Bob]

Is Windows fully updated?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[Simone26933365zgbu]

Yep, it is fully updated along with all the drivers.