Preview video is pink-green

[21896248]

Preview window shows video with artefacts like this (green and pink stripes and shapes):

Maybe someone has got an idea what could be the problem?

Thank you in advance.

[John T Smith]

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

[felixl98870291]

I have the exact same problem! I don't know how to fix it but I do think I know what is causing the issue. I looked back at my update history and I found that on the 18th of march my Intel display driver was updated. This coincides with when I started to have the problem. I have tried reinstalling these drivers but I have had no success. Hopefully they release a patch soon or that someone on these forums knows whats going on.

[Vidya Sagar · Accepted solution]

Hi 21896248, felixl98870291,

Sorry for the issue. Here is a thread with the same issue: Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

User resolved the issue by installing a different version of Intel driver from this page: Support for Intel® HD Graphics 530

Please try the step & let us know the status.

Thanks,

Vidya

[felixl98870291]

This didn't work for me premiere pro didn't even start up after rolling back the driver.

[Goggzilla]

Just fixed this issue on my Dad's PC by going into File>Project Settings> General. Then changing the top drop down menu to Software rendering rather than GPU.

Hope this helps

[Ann Bens]

That is not a fix but a workaround.

[davidthegray]

Same thing here, but on an Intel 620 (Dell XPS 13 last generation). Files are AVCHD 4K coming from a Sony A7R3,

Looks like there are many systems involved, the blame cannot be Intel's only. Adobe, please fix this as working with the graphic acceleration disabled is not really the best.

[21896248]

Thank you very much. Your answer helped me to solve the problem. I just installed an older version of the driver for the Intel graphic.

[Vidya Sagar]

Hi 21896248,

Glad it worked. Thanks for letting us know the status. The issue is under investigation, we shall let you know the status here.

Thanks,

Vidya.

[SmallBusinessHelper]

That was 2018, any update yet??   2020 now.

[Trent D]

I seem to be having this same exact issue but with after effects