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Pro Res Raw Files unplayable with newest Nvidia Driver Update, fixes?

Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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Have had a BSOD issue "Video Memory Management Internal"  since having to downgrade my Nvidia Driver to 517.40 that almost caused me to lose a project file I have been editing for months due to unexpected BSOD causing the file to be damaged and unopenable. When I upgrade to the newest Nvidia Driver I stop getting the issue but I am unable to playback any Pro Res Raw footage; which my project is shot in. I have verified I have the updated Pro Res Raw software version for Windows, have uninstalled and reinstalled Adobe Premiere 2023 multiple times and have tried every other troubleshooting fix to solve this problem. I also tried working off Adobe 2022 and it was so slow and buggy I could not use it as it kept freezing every 10 seconds. Why is Adobe not addressing this? I have seen multiple posts of people having similar issues with the newest GPU studio drivers and it is directly related to that, it is not a hardware issue, it is an issue with the studio drivers. The update has been out for 3 months now

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Crash , Error or problem , Freeze or hang , Hardware or GPU , Performance

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correct answers 1 Pinned Reply

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hello @JGose,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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If you want to file this as a bug report more info is needed. You can continue in this thread.

How do I write a bug report? - Adobe Support Community - 13361863 

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Explorer ,
Feb 12, 2023 Feb 12, 2023

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hey friend, any news regarding this? 

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hello @JGose,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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