Copy link to clipboard
Copied
Bonjour,
Avec la dernière mise à jour, j'ai constaté un nouveau problème ce matin.
Au preview, c'est fortement saccadé (images), mais le son lui est bon.
Par contre, à l'export, là c'est l'image qui est bonne... mais le son se décale et n'est plus en phase avec le visuel.
Bref c'est à n'y rien comprendre. J'ai un rendu attendu poour cet après-midi pour un client.
Merci à une âme charitable de m'éclairer de ses lumières.
Copy link to clipboard
Copied
Hi there!
Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Which device is used to capture footage? Are they screen recorded footage?
Let us know.
Thanks,
Kartika
Copy link to clipboard
Copied
What are you using to play the exported video? Try another video player and see if the result is the same.
Providing more details of your video, including export settings, can help with further help advice.
Copy link to clipboard
Copied
Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/