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Problème de latence avec le son lors de l'export

New Here ,
Apr 28, 2022 Apr 28, 2022

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Bonjour,
Avec la dernière mise à jour, j'ai constaté un nouveau problème ce matin.

Au preview, c'est fortement saccadé (images), mais le son lui est bon.
Par contre, à l'export, là c'est l'image qui est bonne... mais le son se décale et n'est plus en phase avec le visuel.
Bref c'est à n'y rien comprendre. J'ai un rendu attendu poour cet après-midi pour un client.
Merci à une âme charitable de m'éclairer de ses lumières.

TOPICS
Audio , Error or problem , Export , Freeze or hang

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Which device is used to capture footage? Are they screen recorded footage?

 

Let us know.

Thanks,

Kartika

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Community Expert ,
Apr 28, 2022 Apr 28, 2022

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What are you using to play the exported video? Try another video player and see if the result is the same.

Providing more details of your video, including export settings, can help with further help advice.

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Community Expert ,
Apr 28, 2022 Apr 28, 2022

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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