Problème de latence avec le son lors de l'export

New Here ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

Bonjour,
Avec la dernière mise à jour, j'ai constaté un nouveau problème ce matin.

Au preview, c'est fortement saccadé (images), mais le son lui est bon.
Par contre, à l'export, là c'est l'image qui est bonne... mais le son se décale et n'est plus en phase avec le visuel.
Bref c'est à n'y rien comprendre. J'ai un rendu attendu poour cet après-midi pour un client.
Merci à une âme charitable de m'éclairer de ses lumières.

TOPICS
Audio , Error or problem , Export , Freeze or hang

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? Which device is used to capture footage? Are they screen recorded footage?

 

Let us know.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

What are you using to play the exported video? Try another video player and see if the result is the same.

Providing more details of your video, including export settings, can help with further help advice.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

Copy link to clipboard

Copied

LATEST

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines