Problem getting Light Equalizer plugin to open

[Jessica252268901zju]

I bought the Light Equalizer plugin from AEScripts. I installed it following the included instructions, which wanted me to use a ZXP installer. The installer says it is installed correctly. 

When I go to extensions, it shows it as available. However when I click on it, no window opens, which means no way to use it.

My other extension windows open fine. 

I have tried uninstalling it and reinstalling it, Clearing cache, Checking permissions, turning off accelatration. 

Premire is up to date. 

I opened a ticket with AEScripts as I heard they have "great customer service" but no one has responded to my ticket in 22 days. 

Please help. 

[Andreas Zitek]

Hello! I have the same problem as you, and also no response from aescripts since a week! I am worried...I hope there will be a solution! Thank you!

[Jessica252268901zju · Accepted solution]

They finally got back to me, and sent this link. It worked so it should help you! https://aescripts.com/knowledgebase/index/view/faq/zxp-cep-extension-won-t-open/