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Problem when rendering video.

New Here ,
Sep 02, 2021 Sep 02, 2021

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I am rendering a simple zoom recording with some basic titles and when exporting through Premiere Pro OR queuing to Media Encoder, the video during the title transitions go black and white for a portion of it and it is all pixelated??  The mystery is I am doing over 20 videos and it has only done it for 3 of them.  I have tried re-exporting those and it keeps showing up like there is a bug in the project file or something.  It is random and doesn't make any sense.  I have checked sequence settings etc and they are no different to the other files that are working.

 

Please see attached snapshot.

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Editing, Export, Formats

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Hi SC1976!

Sorry about this. Can you share your system specifications (OS, CPU, RAM, GPU)? Have you tried exporting through "Software Only"? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-prem...

 

Let us know.

Thanks,

Kartika

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New Here ,
Sep 05, 2021 Sep 05, 2021

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Hi Kartika,

 

Thanks so much for the response!  Please see the specs below:

 

I had read about 'software only' and tried that and had no luck.  I did discover that if I move the title further down the clip and export it again that the transition is fine?!?  I am not sure what that means.

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New Here ,
Sep 05, 2021 Sep 05, 2021

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Hey Community,

 

Can anyone please help with this? It's a work product and the deadline is looming now.   Any advice would be much appreciated.

 

Cheers!

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Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

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Hi SC1976,

 

Could you share a sceenshot of the Export Settings? Try exporting with the Hardware Encoding disbaled in the Export Settings. If that doesn't help, try clearing media cache. Here's how: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-30-seco...

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Sep 07, 2021 Sep 07, 2021

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Hey Nishu,

 

Thanks for the response.  My system doesn't allow hardware encoding as shown in the message below.  Also, I tried clearing the media cache and no luck. I have shared a screen shot of export settings.  I am just baffled by this.

 

Any help would be much appreciated.

 

Cheers.

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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These screenshots you've been sharing are excellent, thank you for showing us exactly what you mean! Could you see if there are any OS updates available for your Mac? When you update the Operating System it updates your graphics card, which handles the display of your images in Premiere. 

 

Are there any other effects on your clips? Specifically color effects? 

 

Let us know, hope we can get this fixed for you. 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Hi Caroline,

 

I'll try the OS Updates and let you know.  There are color effects as shown in the sample video on the original post.  It goes black and white and all pixelated.

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Thanks for trying the suggestions. If the OS update doesn't help, I'd suggest transcoding the source footage using HandBrake or a similar program and then replace them in the Premiere Pro project. Zoom recordings are variable frame rate in some cases which could cause such issues.

Also, VBR, 2 pass is not supported by the Hardware Encoding. If you switch to VBR, 1 pass, Hardware Encoding should work.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi,

 

No luck with any of the above suggestions.  What I have noticed is that the source footage was recorded in zoom through Ecamm and at the time during which the title appears there is a scene change using stream deck and/or Ecamm in the source footage under the title.  Do we know of any issues with Ecamm and Premiere Pro??

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New Here ,
Sep 15, 2021 Sep 15, 2021

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Success!!! Hardcoding with VBR, 1 pass worked!  The question is why this setting was required on just a small amount of the videos and not others.  Any ideas??

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