Problem with Adobe premiere pro 2020 and 2021.

Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Hi I have a problem with my adobe premiere pro 2020 and 2021.

 

My adobe premiere pro 2019 works perfectly and the 2020 was working also pretty good at the begining and then someting happen. check the video : (Link removed by moderator)

When I play the footage it is not fluid, but it was working 5 or 6 weeks after the update to 2020.... 

 

I was hoping the problem was fixed for 2021, but no. I tried everything with 3 people already, downgrade, reinstall, ccleaner, etc with the adobe chat help... But nothing solve my problem, I'm desesperate, and I will switch to Davinci Resolve if I cannot fix that because I cannot work in that condition. 

Here is my last hope if somebody can help me...

My computer :
Windows 10, intel core I7-8700 CPU 3.70GHz, 32 Go of RAM, NVIDIA GeForce RTX 3080

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correct answers 1 Correct answer

Advocate , Mar 18, 2021 Mar 18, 2021
@yvonvite  Few more things to check:3) Try Preferences > Audio Hardware > Default Input => select "No Input"4) Make sure that NVidia G-Sync/ AMD Freesync is off in driver control panel 5) Make sure you are using NVidia 'Studio' driver and not 'Game ready' one 6) Reset workspace: Window > Workspaces > Reset to saved layout or just switch to different one 7) Try on/off  "Mercury Transmit" option (Preferences > Playback > Enable Mercury Transmit)

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Footage is constant framerate, I have same problems, with all my cameras wathever I film, Prores, H.264 or H.265, all files have the same results... Why is it working on my adobe premiere pro 2019 and not the latest version ?

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Might want to try import or using the Media Browser instead of dragging and dropping.

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I tried it, same problem.

 

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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My premiere pro 2020 worked at the begining, I've finished project who was working good, but When I open it now, it does not work anymore... Only the premiere 2019, which is not available anymore, is working.... 

 

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Explorer ,
Mar 15, 2021 Mar 15, 2021

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Did you try to delete media cache files and then render the selection?

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I did that too, I uninstall all the adobe suite and reinstall it also... Same problem. Even when I render the selection, the play is not fluid.... I really don't want to format my whole computer wich is not guarantee it will work.

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Adobe Community Professional ,
Mar 17, 2021 Mar 17, 2021

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quote

Same problem. Even when I render the selection, the play is not fluid.... I really don't want to format my whole computer wich is not guarantee it will work.


By @yvonvite

 

It would be interesting to test it on another computer. Can you upload one problematic clip and send the link to me in a PM so i can try it on my computer? 🙂

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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I have a laptop, which work perfectly with the same footage actually... 

 

It is not a clip problem, I cannot read ANYTHING ANYMORE (prores files, H.264 or H.265) in a fluid way with premiere por 2020 and 2021. Old or new project are "corrupted" by this versions of Premiere pro.

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Advocate ,
Mar 18, 2021 Mar 18, 2021

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@yvonvite  Few more things to check:

3) Try Preferences > Audio Hardware > Default Input => select "No Input"

4) Make sure that NVidia G-Sync/ AMD Freesync is off in driver control panel
5) Make sure you are using NVidia 'Studio' driver and not 'Game ready' one
6) Reset workspace: Window > Workspaces > Reset to saved layout or just switch to different one
7) Try on/off  "Mercury Transmit" option (Preferences > Playback > Enable Mercury Transmit)

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Thank you su much, I just did the number 3 and it fixed my problem !!!! I spend almost a year using premiere 2019 because of that and spend 12 hours with the adobe chat to fix it without no results.... 

 

THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS THANKS 

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Yvon,

The video "hitching" back and forth like that is always attributable to Audio Hardware Preferences. Basil to the rescue again.

Kevin

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New Here ,
Nov 18, 2021 Nov 18, 2021

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