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Problem with adobe premiere pro

New Here ,
Nov 20, 2021 Nov 20, 2021

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I can't drag videos into the editing panel. Only the sound goes in. The video doesn't.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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There's no customer service even though I subscribed.

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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make sure you have the patching set up properly in the timeline.  The video source track and the target track have to be opposite each other and both enabled.  Don't have premiere running at the moment so can't send you a screen shot, but if you don't understand, just do some searching here...

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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Like mgranadier, I'm on my tablet so can't easily post the graphic.

 

On the far left of the timeline panel track header control block are several charcoal boxes with the track name in them. You can't really tell they are separate from the background by other than they do have those names.

 

For "source" patching, to bring items in from the Project/Source panels, you need to have a far-left Source track target set ... a blue block not charcoal ... for the video & audio tracks you want the clip to "drop" onto. Set by clicking the block.

 

Neil

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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