problem with premiere pro (there is not enough memory to import the requested file(s))

[amitd42491271]

Since this morning I experience some problem on Premiere Pro. When I any video fromate file the message(popup) box appers "there is not enough memory to import the requested file(s)." nothing happen. I try to clear the memory cache, reinitialize my preferences but nothing happens.

Title edited by mod

[Kartika Rawat]

Hi Amit!

We're sorry to hear that. Can you provide the following information?

• What are your system details (OS, CPU, RAM, GPU)?
•  Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika

[amitd42491271]

Hello Kartika,

So I am using windows 10 pro

processer : intel(R) Corei7 cpu @4.20GHz

Ram : 16 GB

SSD : 256 GB

internal Hard Drive : 1 TB

Premiere pro version 15.4

media file is MP4 50 FPS 1920x1080 

[nishu_kush]

Hi Amit,

Thanks for sharing the details. Please make sure that your GPU driver is updated to the latest.

Let us know if it helps.

Thanks,

Nishu

[amitd42491271]

Hello Nishu,

Yes I did check the GPU drivers is updated to the latest versions.

So now this is what happning if I create new project and I tried to import any fromat videos

then "there is not enough memory to import the requested file(s)." this box pop up same for media browser.

so here is what I did I open one of my old project and tried to import file in that project the file get imported 

easily then I tried to import that same file in new project same issue is still there