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Problem with rendering difficulties since upgrading to PP2022

New Here ,
Nov 11, 2021 Nov 11, 2021

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I have a problem rendering several clips on the timeline of a video that has just been automatically updated to PP 2022. I have colour corrected these on the previous version. The rest of the video has been rendered successfully.The message says 'error compiling movie' and 'unknown error'. Also, there was a previous message about needing to convert the file? I can't find the 2021 version in my autosave either. I don't seem to have been informed about the upgrade, otherwise I would have saved it elsewhere. Not happy. Many thanks for your help.

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correct answers 2 Correct answers

Adobe Community Professional , Nov 11, 2021 Nov 11, 2021
You can turn off auto update in your cc app. Most likely 2021 has been removed from your machine. How to find 2021:

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Adobe Community Professional , Nov 11, 2021 Nov 11, 2021

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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auto update.png

You can turn off auto update in your cc app.

Most likely 2021 has been removed from your machine.

How to find 2021:

older versions.jpg

 

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Thanks very much for your help, Ann. It worked!

Anne M.

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