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problem with reproducing the program

New Here ,
Jul 30, 2021 Jul 30, 2021

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Since yesterday I got this problem where I introduce a file into my timemline but Im not allowed to see it or reproduce it (doesn't matter if it was an audio or video file). I got another programs from Adobe (audition and after effects) but none of them present this problem, also, the file I load on the timeline doesnt appear as offline. It just appear as a white square on the monitor program (and Im no longer able to see the origin monitor). How can i fix it?

Captura de Pantalla 2021-07-30 a la(s) 16.43.19.png

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Error or problem, Performance, User interface or workspaces

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi Alan5CCA,

 

Sorry to hear about this. Let us know the specifications of the media file with which you are experiencing this issue (format/codec, frame rate & frame size). Also, have you tried switching the Renderer to Mercury Playback Engine Software Only and checked if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi Sumeet, thanks for the info (it was something that at the time I didn't consider) I was working with quicktime (some of it were proxys) at HD, 24 fps, square pixel, I try the solution of the render, I was already on that option you mention 😕

If its also helpful I got all the work stuff (renders, work file, auto saves, etc) get into a removable hard drive. 

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