Problems after the last update

[salah5EC1]

Hi,

When I open a project I've been working on for two days,
Videos do not appear in the timeline display
I have to close the program and open it again
When will this problem be resolved?

[salah5EC1]

[Kartika Rawat]

Hi Salah!

Sorry for the trouble. Can you provide the following information/

• What are your system details (OS, CPU, RAM, GPU)?
• Does it happen with a specific project?
• What type of media files are you editing (codec/ format, frame rate, frame size)?

Let us know.

Thanks,

Kartika

[salah5EC1]

Hi,

I have Ryzen 7 3700X 

2060 super 8G

Ram 32G 3200

Win 10 pro 

the footage 1920*1080 60F  Mp4

[Kartika Rawat · Accepted solution]

Thanks for the details. Can you try deleting cache files and resetting preferences?

Also, what happens when you switch video renderer to "Software Only"? https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro-and...

Let us know how it goes. 

Kartika