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Problems after the last update

New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi,

When I open a project I've been working on for two days,
Videos do not appear in the timeline display
I have to close the program and open it again
When will this problem be resolved?

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Error or problem

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correct answers 1 Correct answer

Adobe Employee , Jun 17, 2021 Jun 17, 2021
Thanks for the details. Can you try deleting cache files and resetting preferences? Also, what happens when you switch video renderer to "Software Only"? https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro-and-adobe-media-encoder/m-p/9851383 Let us know how it goes.  Kartika

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New Here ,
Jun 15, 2021 Jun 15, 2021

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sdf.jpg

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi Salah!

Sorry for the trouble. Can you provide the following information/

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • What type of media files are you editing (codec/ format, frame rate, frame size)?

 

Let us know.

Thanks,

Kartika

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi,
I have Ryzen 7 3700X 
2060 super 8G
Ram 32G 3200
Win 10 pro 
 
the footage 1920*1080 60F  Mp4

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Thanks for the details. Can you try deleting cache files and resetting preferences?

Also, what happens when you switch video renderer to "Software Only"? https://community.adobe.com/t5/premiere-pro/faq-how-to-change-the-video-renderer-in-premiere-pro-and...

Let us know how it goes. 

Kartika

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