Problems importing titles into the Essential Graphics panel

[angeloi59395552]

Hi. I am a subscriber to the complete Creative Cloud package and I work in video editing. I am using the latest version of Premiere Pro CC 2024 on a Windows 11 PC. For a while now, since the previous versions, the search function for graphic templates in the Essential Graphics panel is NO LONGER WORKING. This results in a significant waste of time when I need to add titles to my projects. Can you help me find a solution?

Ciao. Sono abbonato al pacchetto completo di Creative Cloud e lavoro nel campo del montaggio video. Sto utilizzando l'ultima versione di Premiere Pro CC 2024 su un PC Windows 11. Da un po' di tempo, vale a dire dalle versioni precedenti, la funzione di ricerca modelli di grafica nel Pannello di Grafica Essenziale NON funziona più. Ciò comporta una notevole perdita di tempo quando devo aggiungere titoli ai miei progetti. Puoi aiutarmi a trovare una soluzione?

[Kevin-Monahan]

Hi @angeloi59395552 

I got your message. I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
3. Type "Agent" in the chat box to be connected to a live agent. 
4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,
Kevin